Our commitment
to fair outcomes.

MeddlerPR operates on a monthly subscription model. Each plan covers a defined number of editorial placements per month, delivered across publications that meet the Tier defined in your chosen plan.

We work with a curated network of publications and invest significant time and expertise in every campaign. This policy sets out the terms under which refunds may be requested, and the protections in place on both sides of the relationship.

By subscribing to any MeddlerPR plan, you agree to the terms outlined in this policy.

Quality is measured by Tier, not by any single metric. Each tier reflects a band of editorial authority, audience reach, and selectivity. What we guarantee is the Tier and the number of placements defined in your plan, not any single named publication.

Domain Authority is retained as an internal reference to help us assign publications to the correct tier. It is no longer the client-facing promise — Tier is. We do not quote DA scores to clients as the basis of a deliverable.

For every placement committed in your plan, we propose five candidate outlets within the relevant tier. This is how our guarantee works in practice:

1. We agree the story angle with you first. We develop the angle and approach, share it with you, and refine it together based on your feedback, before anything is pitched externally.
2. We move on your behalf. We approach our contacts across your five candidate outlets for that placement, some long-standing relationships, others fresh outreach.
3. We guarantee at least one. Our binding obligation is to secure publication on at least one of the five candidate outlets for each placement your plan defines.

Publication references are illustrative, not guaranteed. Named publications in our marketing represent the calibre and category of outlets we target, not a commitment to any single title. If a particular outlet within a tier is not achievable for your piece, the placement is fulfilled by another outlet of the same tier, at no additional cost and without extending your plan. We always communicate transparently when a substitution is made.

Clients who have a preference for specific named publications are welcome to raise this as a custom request under Full Authority’s flexible pricing structure or as part of an individual placement engagement. Campaigns targeting specific high-demand publications by name — particularly Tier 1 outlets — typically attract additional cost given the complexity and lead time involved.

Each plan defines how many placements you receive and which tier each falls under. These are the binding deliverables for refund assessment purposes.

Tier 3 = Foundation · Tier 2 = Authority · Tier 1 = Flagship

The current tier structure for the Authority Starter plan is as follows:

The current tier structure for the Growth Authority plan is as follows:

Each plan also defines the types of placement included, such as media placements, founder branding, link authority, and AI-visibility content. The placement type scope is set out in your plan at the point of subscription and forms part of the deliverable definition for refund assessment purposes.

The Full Authority plan operates on a bespoke scope agreed individually at the point of engagement. Refund terms for Full Authority engagements are defined in each client’s individual service agreement.

Editorial placements involve multiple stages — strategy, content creation, angle agreement, editorial pitching, and publication review — each of which takes time. We work to deliver all placements within the calendar month of your subscription, but some publications have longer lead times, particularly at Tier 1.

Client-side delays — including slow content approval, unresponsiveness, or requests to pause — do not count toward the delivery timeline and will pause the clock accordingly.

Refunds are assessed on the basis of what was delivered relative to what was committed under your plan’s tier and placement count. The following conditions apply:

Full refund. A full refund of the affected month’s subscription fee is available if none of the placements committed under your plan were delivered within two full billing months, and the failure is attributable to MeddlerPR.

Partial refund. If some but not all placements were delivered, a partial refund is calculated on a pro-rata basis reflecting the proportion of undelivered placements. For a plan defining two placements, failure to deliver one of the two results in a 50% refund of that month’s fee, provided the delay is attributable to MeddlerPR.

No refund. No refund is applicable where all committed placements have been delivered within the two-month window, regardless of whether any specific named outlet was achieved. Delivery to a different outlet of the same tier does not constitute non-delivery.

All refund assessments are made in good faith. We will provide full documentation of delivery status, live publication URLs, candidate outlet proposals, and timeline records as part of any refund review.

12-month goodwill replacement provision. If a published placement is removed or significantly altered by the publication within 12 months of its live date — and the change is not attributable to any action or content provided by the client — we will offer either a free replacement placement at one tier below the original, or a like-for-like replacement at 50% of the standard placement cost, whichever the client prefers. This goodwill provision applies once per affected placement and is subject to the affected placement being verifiably documented at the time of removal.

To request a refund, contact us at [email protected] with the subject line Refund Request — [Your Company Name]. Please include your plan details, the billing period in question, and a brief description of the delivery issue.

We aim to acknowledge all refund requests within 2 business days and resolve them within 10 business days of acknowledgement. Refunds are returned via the original payment method. Processing times may vary depending on your payment provider.

Change of mind. Subscription fees are not refundable on the basis of a change of direction, strategy, or business circumstances after a campaign has commenced.

Client-caused delays. Delays attributable to slow content approval, lack of responsiveness, requests to pause or change direction, or failure to provide required information do not qualify for refund consideration.

Tier-level substitution. Delivery to a different outlet of the same tier does not constitute non-delivery and is not grounds for a refund. Our guarantee is the tier, not the masthead.

Subjective dissatisfaction. Refunds are not issued on the basis of personal preference for a different outlet, writing style, or content angle where the deliverable meets the objective criteria of your plan tier.

External publication decisions. MeddlerPR is not responsible for decisions made by third-party publications after a piece has been accepted and published, including editorial amendments, republication, or removal of content at the publication’s discretion. The 12-month goodwill replacement provision above applies where applicable.

If you have any questions about this policy before subscribing, or wish to discuss a specific concern after your campaign has begun, we’re always available to help.

Email: [email protected]
Response time: within one business day.

We’d far rather resolve any concern directly than have a client feel they had nowhere to turn. Our retention rate speaks to the outcomes we deliver, and we intend to keep it that way.